Account Security FAQs

Here you’ll find quick answers to common questions about account security. 

1. What is two-factor authentication?

When you perform asset-related operations, like making a trade or viewing your account information, you first need to enter your transaction password. When two-factor authentication is enabled, your app will add another layer of security. 

After you enter your password, you'll get a second check, like a security prompt or a code sent to your phone, to make sure it's really you. It’s an easy way to protect your account, and we highly recommend turning it on. 

2. Why didn’t I receive my SMS verification code ?

If you cannot receive the SMS verification code, please follow the steps below to troubleshoot:

• Please check whether the verification code SMS is blocked
• Please check whether your network connection is stable
• Please check whether your inbox is full

If it does not fall into the above reasons, you can try to log in with your password or contact official customer service.

Disclosures

The information provided herein is for reference only and does not constitute any investment advice.