Statement Instruction

Longbridge regularly sends daily and monthly statements to you after transactions. You can view them through the App or email, and the statements support both Chinese and English. Below are the detailed explanations.

1. Time to Send Statement

2. Access path

Path 1

Go to the Longbridge App > Portfolio > More > E-Statement. You can select statements to view based on your needs.

Path 2

Go to the email address you provided when opening the account to download and view the statement. If you need to change your email address, go to Longbridge App > Me > Settings > Account Security > Email > Update Email Address. The change will take effect from the next statement onwards.

3. Statement language

• Statements currently support Simplified Chinese, Traditional Chinese, and English. The default statement language is consistent with the language setting of your Longbridge App.
• If you need statements in a different language, you can adjust the language setting in the Longbridge App. The change will apply to the next statement generated.
• Path to change language: Longbridge App > Me > Settings > General > Language > App language. Save the changes after modification.
• If you have other special statement requirements, please contact customer service.

Key takeaways:

• Delivery time
  • Daily statement: within 2 trading days after the transaction.
  • Monthly statement: within 5 trading days of the next month.
• Access method
  • App path: App > Portfolio > More > E-Statement.
  • Email: Statements are sent to the registered email. You can modify it under Me > Settings > Account Security.
• Language settings
  • The statement language is consistent with the App language (supporting Simplified Chinese, Traditional Chinese, and English).
  • To change the language, modify the App language, and the change will apply to the next statement.

Disclosures

This article is for reference only and does not constitute any investment advice.