Auto-Repayment FAQs
Here you'll find quick answers to common questions about auto-repayment service.
1. What is auto-repayment?
When your account has a settled debit balance and available funds in other currencies, the system will automatically convert the currency to lower interest charges on your debit balance.
2. How do I enable auto-repayment service?
You can enable or disable this feature on App > Me > Settings > Account Preference > Auto-repayment.
3. Under what circumstances will my auto-repayment be triggered?
If you have enabled the auto-repayment feature, it will be triggered on Hong Kong business days at 07:00 HKT and 16:15 HKT, as long as both of the following conditions are met:
- Your account has a settled debit balance of at least HKD 20,000 or its equivalent in other currencies.
- Your account balance in other currencies is higher than or equal to HKD 1,000.
However, if you initiate any offset or conversion before the mentioned time, auto-repayment will not be triggered.
4. What exchange rate will be used for my auto-repayment?
The prevailing exchange rate as of 07:00 HKT and 16:15 HKT on each business day will be used for auto-repayment. Please note that the exchange rate displayed is for reference only; you should refer to the actual converted amount after the transaction is completed.
5. When exactly will my auto-repayment be triggered?
Longbridge HongKong will confirm and process settlement and delivery for your security account. This applies if it meets the conditions of service or the conditions of the cash plus. The process is carried out on each business day, as defined in the "Client Agreement."
6. Where can I find the conversion record?
You can check your conversion record on App > Portfolio > More > Fund Details, or you may find more details of currency conversion in your daily statement.
7. How do I disable auto-repayment?
You can disable this feature on App > Me > Settings > Account Preference > Auto-repayment.
Disclosures
This article is for informational purposes only and does not constitute financial advice.
Office hours of HK Hotline and Whatsapp: 9:00 - 18:00 * (GMT+8) on trading days
Office hours of Global Hotline: Trading days 24 hours; Non-trading days 9:00 - 18:00 * (GMT+8)
Outside of the above service hours, if you have any questions, please contact our online customer service.
Office hours of online customer service:
© 2026 Longbridge
* Offers are subject to terms and conditions
A licensed corporation recognized by the SFC (CE No. BPX066). Holder of License Types 1 (Dealing in Securities), 2 (Dealing in Futures Contracts), 4 (Advising on Securities) and 9 (Asset Management). Also a registered HKEX participant and HKSCC participant.
Registered with the Monetary Authority of Singapore (MAS), Long Bridge Securities Pte. Ltd. is a Capital Markets Services Licence holder and Exempt Financial Adviser (Licence No. CMS101211).
A broker dealer registered with the Securities and Exchange Commission (SEC)(CRD: 314519/SEC: 8-70711), a member of the Financial Industry Regulatory Authority (FINRA) and Securities Investor Protection Corporation (SIPC).
New Zealand registered Financial Service Provider (FSP number: FS600050) and a member of the Financial Dispute Resolution Scheme, a New Zealand independent dispute resolution service provider.
The content and materials published here on this website is for general information only and should not be regarded or deemed to be an offer, invitation, or solicitation, recommendation or advice to buy, sell, subscribe or dispose of any investment products or financial services. It does not take into account the specific personal circumstances, investment objectives, financial situation or particular needs of a person and may be subject to change without notice.
Please consult your financial or other professional advisers if you are unsure about the information contained herein. Investments involve risks. Be aware that investments may increase or decrease in value and that past performance is no guarantee of future returns, you may not get back the amount originally invested. You should not make any investment decision based on this content alone.