Reminder

1.Long Bridge HK Limited cannot accept incoming funds from third party, and can only accept funds originating from a bank account held in the same name registered with us. Otherwise, the cost of refund will be borne by the customer.

2.Bank may take a certain amount of time to process the remittance, and the "remitted" notification from bank does not mean that Long Bridge HK Limited has received the money. And funds are subject to settlement and approval upon receipt. Please be informed that Banks and Long Bridge HK Limited do not handle remittance during Hong Kong Public Holidays, so extra time is needed.

3.Currently, Long Bridge HK Limited does not support bank account deposits from mainland China. Please do not use mainland bank accounts to transfer funds directly to your Longbridge account.

4.Long Bridge HK Limited does not accept direct cash deposits at this moment.

Which currencies does Longbridge support for deposits?

Longbridge supports deposits in Hong Kong dollars and US dollars.

What are the deposit methods supported by Longbridge?

Supported deposit methods: Bank transfer, eDDA, FPS Faster Payment, online banking transfer, check transfer, ATM/counter transfer, wire transfer.

The deposit method is related to the user's bank account. Currently, if it is a HK bank account, the supported deposit methods are the best, the arrival time is the fastest, and the handling fee is also the cheapest. In addition, different deposit methods correspond to different arrival times and handling fees.

What are the differences between each deposit method, and how are the arrival time and handling fee?

1.HK bank accounts

2.Non-Hong Kong bank accounts

3.Explanation of arrival time

The fastest arrival time corresponding to the different deposit methods mentioned above refers to the fastest arrival time under normal circumstances, and does not guarantee that the deposit will be successful once the time has arrived, as it also depends on the bank's processing speed.

In addition, banks and Long Bridge HK Limited do not handle remittance business on weekends and Hong Kong public holidays, so please reserve enough time for remittance processing.

Does Longbridge have a deposit threshold?

Longbridge currently does not have a deposit threshold.

For users who open an account online in Hong Kong, the first deposit must be no less than 10,000 Hong Kong dollars or 1,500 US dollars to complete the deposit witness account opening.

Which bank accounts does Longbridge support for deposits?

Longbridge supports deposits from Hong Kong cards and non-Hong Kong cards. If it is a non-Hong Kong region bank account, currently only supports cross-border bank transfers from FATF member countries/regions, and does not support deposits from mainland Chinese bank accounts.

Please do not use bank cards from non-FATF member countries/regions to transfer funds directly to your Longbridge account. The deposit will be returned, which takes a long time, and you need to bear the return handling fee.

How to deposit funds into Longbridge?

1.Hong Kong region bank accounts

（1）Check the deposit methods supported by your bank account

You can click on "Assets" - "Deposit", select the deposit currency, select the deposit bank account, and check the deposit methods currently supported by the bank account.

（2）Remit to the bank account opened by Long Bridge HK Limited

The operation is different for different deposit methods, see the deposit guide for different deposit methods mentioned above.

If it is through online banking, remit to the bank account opened by Longbridge in Hong Kong. When remitting, please be sure to fill in the "remittance remarks" as my securities account number + name.

（3）Fill in the remittance notice

After completing the remittance operation, please keep the remittance voucher and return to the Longbridge App to fill in the remittance notice. The remittance notice content includes the remittance voucher and the remittance amount.

Note: To ensure the timeliness of the account, please keep a screenshot of the remittance on your mobile phone (or take a photo) after the remittance is completed, and then upload it through the App. If some banks cannot take screenshots on mobile phones, you can use screenshots of SMS notifications as remittance vouchers to upload.

2.Non-Hong Kong region bank accounts

（1）Confirm whether the bank card supports deposits.

If you have a non-Hong Kong bank account, currently only cross-border bank transfers from FATF member countries/regions are supported, and deposits from mainland bank accounts are not supported.

Please do not use bank cards from non-FATF member countries/regions to transfer funds directly to your Longbridge account. The deposit will be returned, which takes a long time, and you need to bear the return handling fee.

（2）Add a bank account

Select the deposit method as telegraphic transfer, click to upload the remittance voucher, click to add a bank account.

（3）Remit to the bank account opened by Longbridge in Hong Kong

The specific operation guide for telegraphic transfer can be seen in:：Telegraphic transfer deposit guide (non-Hong Kong bank accounts)

If it is through online banking, remit to the bank account opened by Longbridge in Hong Kong. When remitting, please be sure to fill in the "remittance remarks" as my securities account number + name.

（4）Fill in the remittance notice

After completing the remittance operation, please keep the remittance voucher and return to the Longbridge App to fill in the remittance notice. The remittance notice content includes the remittance voucher and the remittance amount.

Common deposit questions

1. I have already transferred the money, why hasn't it arrived in my Longbridge account?

Except for eDDA deposits and bank transfers, after the transfer, please upload the remittance voucher in APP-Assets-Deposit, and after the submission is successful, you can click on "Deposit" - top right corner "Deposit Record", click on that deposit record, and view the detailed progress.

2.I have already submitted the deposit application. Why hasn't it arrived yet?

If you have already submitted the deposit application, you can click on "Deposit" - top right corner "Deposit Record", click on that deposit record, and view the detailed progress. The arrival time for different deposit methods is different, as can be seen in the above text for the arrival time corresponding to different deposit methods.

Banks and Longbridge Securities do not handle remittance business on weekends and Hong Kong public holidays, so please reserve enough time for remittance processing.

3.The deposit failed and was rejected. How to handle it?

You can go to "Deposit" - top right corner "Deposit Record", click on that deposit record, and view the detailed failure rejection reason.

If it is due to incorrect bank account information, you can modify the bank account information in "Assets" - "bank account", and after modification, click "Assets" - "Deposit" to resubmit the deposit application.

4.How is the deposit fee charged?

The deposit fee corresponding to different deposit methods is different. For example, bank transfer, eDDA, FPS Faster Payment deposits are free.

While online banking, ATM/counter, check, wire transfer may incur certain fees, which need to be based on the bank, Longbridge does not charge, it is recommended to consult with the bank about the fee matters before depositing.

5.Do I need to bind a card before depositing?

If your bank account is a non-Hong Kong region bank account, it is recommended to bind the card first and then deposit. You can click on "Assets" - "Deposit", select the deposit currency, select the deposit bank account, and bind the bank account in advance before proceeding with the deposit;

If you deposit first and then bind the card, there is a situation where, for example, you have already transferred the money, and then you find that the current bank account does not support depositing, resulting in the deposit being returned, but the bank has charged a portion of the fee, and the return takes a long time, which is quite time-consuming.

6.Deposit Refund Progress

If you need a refund for your deposit, we will return your funds to your bank account via the same method used for deposit. The specific refund timeline depends on the bank's processing speed, which typically takes 10 to 15 working days. If there is a discrepancy in the amount refunded, it is likely due to fees charged by the bank; please contact your bank to confirm.

7.Is Wise deposit supported?

Currently not supported.

eDDA Related:

1.What to do if eDDA authorization fails?

If you are experiencing failures with EDDA authorization, it may be due to several reasons.

• First of all, please make sure that the document type, card number, and name order you used to open a bank account are consistent with the information you filled in when authorizing EDDA. Any inconsistency may lead to authorization failure; if the bank account name you use is the same as the Longbridge Securities HK Limited account name , different names will also cause authorization failure, because the bank account name used for transfer must have the same name as the Longbridge Securities HK Limited account name.
• Secondly, you must have registered a valid mobile phone number or email address with your bank, as well as the latest issued documents and other important information.
• If you fail to authorize multiple times in the Longbridge app, you can try to authorize on the bank's web page.
• In addition, if it is an HSBC bank card, it will be divided into savings account and current account. Users need to pay attention when filling in the card number. Generally speaking, the card number ending with 888/833 refers to the savings account, and the card number ending with 001 is the current account. If you're not sure about your account information, check the numbers in your checkbook or contact your bank to confirm.

2.Why is eDDA always in the authorization process?

In general, the eDDA authorization processing speed varies among different banks. Some banks may process faster, such as HSBC Bank, while others may be slower, such as Overseas Chinese Bank, which generally takes 2 working days to have results. You need to consult the corresponding bank for specific details.

3.Isn’t eDDA transfer free? Why is it charged?

Transfer fees are free.

Note: If the account balance is insufficient, some banks may deduct handling fees. For example, HSBC, please ensure that the account assets are sufficient before transfer to avoid being charged handling fees by the bank if the operation fails.