Protecting Yourself from Fraud

At Longbridge, the security of your account and personal information is our top priority. While we employ robust technology and monitoring tools to protect your account, fraudsters are constantly developing new tactics. Understanding how investment fraud works — and how to spot it — is one of the best ways to keep yourself safe.

Common Types of Fraud to Watch For

1. Phishing Emails or Text Messages

Scammers often impersonate trusted companies — including financial institutions — by sending fake emails, texts, or links. These messages might:

  • Ask you to “verify” or “update” your account information.
  • Contain links to fake websites that mimic real login pages.
  • Include attachments designed to install malware.

What to do: Never click links or download attachments from unknown senders. Longbridge will never ask you to enter your password or personal information via email or text.

2. Impersonation Scams

Fraudsters may pretend to be Longbridge employees, regulators, or even government officials. They might call, email, or message you on social media with urgent requests or threats.

What to do: Always verify the sender’s identity. If someone claims to be from Longbridge, contact us directly at support@longbridge.com rather than responding to the message.

3. Investment “Tips” or Social Media Scams

Criminals may promote “can’t miss” stock tips, trading groups, or guaranteed returns online. They often direct you to move funds into fraudulent accounts or encourage risky trades.

What to do: Be cautious of anyone promising guaranteed profits or pressuring you to act quickly. All investment decisions should be based on your own research and goals.

4. Account Takeover Attempts

Cybercriminals target login credentials through stolen passwords, data breaches, or malware to gain access to your investment account.

What to do:

  • Enable multi-factor authentication (MFA) on your account.
  • Use a strong, unique password and change it regularly.
  • Never share your login information — even with someone claiming to be from Longbridge.

What Longbridge Will Never Do

To help you recognize fraudulent behavior, it’s important to know what we will never ask you to do:

  • We will never ask for your password over email, text, or phone.
  • We will never request that you transfer money to a third party to “verify” your account.
  • We will never guarantee investment returns.
  • We will never ask for remote access to your device to “fix” a problem.

How to Report Fraud

If you believe your account has been compromised or you suspect fraudulent activity, contact us immediately:

We will work with you to secure your account and investigate the incident.

Fraud & Security FAQs

1. How does Longbridge protect my account from fraud?

We use advanced security tools, including encryption, MFA, login monitoring, and real-time fraud detection systems. We also continuously monitor for suspicious activity.

2. What should I do if I receive a suspicious email or text?

Do not click any links or download attachments. Report the message to support@longbridge.com and delete it immediately.

3. How can I make my account more secure?

Enable MFA, use a strong password, never share your login credentials, and regularly review your account for unauthorized activity.

4. What if someone calls claiming to be from Longbridge?

If the request seems unusual, hang up and contact us directly. Never share sensitive information unless you’ve verified the caller’s identity.

5. Can Longbridge guarantee investment returns?

No. Investments always involve risk, and anyone promising guaranteed returns is likely engaging in fraud.

6. How can I identify a phishing attempt?

Look for poor grammar, urgent demands, suspicious links, or sender addresses that don’t match official Longbridge domains.

7. Does Longbridge ever request remote access to my device?

No. We will never ask for remote access under any circumstances.

8. What if I think my account has been compromised?

Contact support@longbridge.com immediately. We will assist you in resetting your credentials, securing your account, and investigating the incident.

9. What is MFA and why is it important?

Multi-Factor Authentication (MFA) adds an extra layer of security by requiring a second verification step — like a text message code — making it harder for unauthorized users to access your account.

10. How often should I change my password?

We recommend updating your password every 90 days and using a unique, complex password that you don’t use on other accounts.