If you cannot receive the SMS verification code, it can be due to various factors. To help you resolve the issue, we’ve compiled the most effective solutions below. Please try these steps based on your specific situation.

Before you start: Confirm your phone number

If you’re encountering this during login or account opening, first make sure the phone number you entered is correct, including the right country / area code. A mistyped number is the most common cause.

Step 1. Refresh your mobile network signal

Turn on airplane mode, wait about 10 seconds, then turn it off to reconnect to the network. Try to obtain the verification code again.

Step 2. Check SMS blocking settings

Some security apps or phone systems may mistakenly block verification-code SMS. Please check:

  • The built-in spam / junk message folder on your phone.

  • The blocked SMS records of any third-party security apps.

Step 3. Check your phone’s SMS receiving function

Make sure you haven’t accidentally disabled SMS reception. Check that message notifications are enabled under Settings > Message > Notification.

  • Do Not Disturb / Focus mode: When enabled, this feature can silence or hold incoming message alerts so you don’t notice the code arriving. Turn off Do Not Disturb (or add messages as an allowed exception) and check again.

Step 4. Restart your device and check your SIM card

After the checks above, you can try:

  • Restart your phone: Power off, wait a minute, then power on.

  • Reinsert the SIM card: Power off, remove the SIM, reinstall it securely, then power on again. (Note: If you are using an eSIM, which is common with US carriers, you can skip removing the physical card and simply restart your device).

Step 5. Confirm carrier and plan status

  • Confirm plan status: Check that your mobile plan is active and your carrier account is in good standing (i.e., your line is fully functional and not temporarily restricted).

  • Check for short-code blocks: Some mobile plans (such as corporate lines, certain prepaid accounts, or family plans) may have restrictions or filters enabled by default that block automated short-code SMS or commercial verification messages. If needed, you can contact your carrier’s customer service to ensure your number is permitted to receive these types of messages.

Step 6. Confirm local network and carrier status

In rare cases, there may be temporary issues with the mobile network or your carrier in your area. We recommend you:

  • Wait a few minutes and try again.

  • Check with friends on the same carrier in the same area to see if they have similar issues.

Alternative option: Contact customer service immediately

If you need urgent help, or the issue remains after the steps above, contact our customer service team. Please note our support team cannot read out the verification code to you — instead, they will help you troubleshoot and can switch you to an alternative verification method.

  1. Online customer service — Click the online customer service option in our app or on our website. This is the recommended and fastest way to get help.

  2. Switch to email verification — If SMS still won’t arrive, ask support to send the verification code to your registered email instead.

  3. Customer service hotline: — Dial (877) 445-5234. Calling is best for urgent issues.

Both methods will connect you with a dedicated support representative. If you need urgent assistance, calling is the most efficient way.

Tips: In most cases, refreshing your network signal, checking for SMS blocking, and confirming your number will resolve the issue. If you still can’t receive the code, our customer service team is always ready to help.