You can view both your pending and past requests with us by signing in to your support profile here.

If you don’t already have a support profile, there are two ways to set one up:

  1. Sign up Directly: On the sign-in page, click the “Sign Up” link and follow the prompts. We recommend using the same email address you used to create your Longbridge account

  2. Contact us first: If this is your first time emailing opur support team, Email our support team at support@longbridge.com. Within a few minutes, you will receive a welcome email asking you to set up your profile. If you can’t find it, check your spam or junk folder. The body of the email will contain the following wording: “Please fill out this form, and we’ll send you a welcome email so you can verify your email address and sign in. You must complete this step to verify your email address before we can provide you support.”

Reminder: the welcome email is only sent upon the first email you send to support@longbridge.com. If you have previously sent us an email, you likely have already received the welcome email.

Once you’re signed in, you’ll see your pending requests and as well as your full request history in one place. If you run into any trouble signing in, please contact customer support at support@longbridge.com or by using the live-chat feature in the mobile app.