If you run into a problem or need help with your account, trading, or app features, our customer support team is here to help. We offer several ways to reach us, so you can choose the one that fits your situation:
Live chat
If you’d like an immediate answer, you can chat with our support team in real time during service hours.
- Service hours: Monday to Friday, 9:00am - 6:00pm ET
- How to start a chat: Tap your profile picture in the top-left corner > Contact us
If you start a chat outside service hours, we’ll reply on the next business day.
If your question needs a detailed explanation, or involves specific information relating to your account, email is the best option. Send an email to support@longbridge.com and describe the problem as clearly as you can. Screenshots help us look into it faster. We’ll reply and follow up as soon as possible.
Self-service
Many common questions are already answered in the Help Center. Tap your profile picture in the top-left corner > Help Center, then search by keyword to find the article you need.
Disclosures
This article is for informational purposes only and does not constitute financial advice.