You can review and update your account information at any time through the Longbridge App. Changes are subject to a review process to keep your account secure and compliant.
Note: Newly opened accounts must wait 24 hours after account opening before profile updates can be made.
How to Access Your Account Profile
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Open the Longbridge App and tap your user name / profile image, then go to Account > Account Profile.
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Enter your trading PIN when prompted.
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Your current account information will be displayed.
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Tap the field or fields you want to update.
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Enter the updated information.
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Tap Confirm
Once a change has been submitted, the field cannot be edited again until the review is complete.
What You Can Update
The following fields can be updated. Changes will be synced to your account once approved:
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Email
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Phone Number
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Address
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Employment Information
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Regulatory Response Questionnaire
Invest Profile Changes
To make changes to your investor profile, please contact our customer support team using the “contact us” feature in the Longbridge platform or by emailing support@longbridge.com.
Review Process
Once submitted, your change request is typically reviewed within 1 business day. You will receive a notification once the review is complete, and your account information will be updated accordingly if the request is approved.
Changes to an investor profile may take longer than 1 business day to process.
FAQs
Q1: What if my change request is rejected?
You will receive a notification with the reason for rejection. Please go to Account Profile, make the necessary corrections, and resubmit.
Q2: Can I update my name, date of birth, SSN, or citizenship online?
These fields cannot be updated through the App. Please contact our customer support team for assistance.