This article explains how to reset your login password if you’ve forgotten it, and how to change your login password while you’re signed in. Choose the platform you’re using below.

How do I reset my login password?

Use these steps if you’re locked out or have forgotten your login password.

App

Resetting your login password from the sign-in screen is available via Email Login.

  1. Select Email Login.

  2. Tap Trouble logging in?

  3. Tap I forgot my password.

  4. Enter your email address.

  5. Enter the verification code sent to your email.

  6. Set your new login password.

  7. Tap Next to confirm your new password and log in.

Website

  1. Click Login (top right) and stay on the Password tab.

  2. Click Forgot password?

  3. Enter your email, then click Send Code.

  4. Enter the verification code sent to your email.

  5. Click Next.

  6. Enter and confirm your new password.

  7. Click Done to finish.

What if my phone number or email is not registered?

If you receive an error stating that your phone number or email is not registered when attempting to reset your password, it may be because only one of these credentials is linked to your account. Try using your email instead of your phone number, or vice versa, to reset your password and log in.

How do I change my password when I am logged into my account?

Use these steps to update your login password when you already have access to your account.

App

  1. Go to Security & Privacy → Manage Login Password → Change Password.

  2. Tap Next → Forgot password.

  3. Enter the verification code sent to your phone number or email.

  4. Complete two-factor (2FA) cross-verification.

  5. Set your new login password.

  6. Tap Next to confirm your new password and log in.

Remember: choose a strong, unique password of at least 12 characters, and never share your password or verification codes with anyone. Longbridge support will never ask for them.