This article explains how to update the email address or phone number you use to log in, and what to do if you’re logged in but can’t see your account.

How do I change my login email or phone?

Follow the steps below to update the email address or phone number you use to log in. Please note that your login email address and phone number are separate from your contact information.

App

  1. Tap Menu.

  2. Under Shortcuts, select Security & Privacy.

  3. Select either Email or Mobile Number to change.

I’m logged in. Why can’t I see my account?

There are a few reasons you might not see your account after logging in:

  • You may have signed in using login credentials that are not associated with your account. Note that your login email can be different from the email on your trading account, so be sure to log in with the credentials tied to your account.

  • If your account is still in the review process prior to opening, some details may not be visible yet. They will appear once your account has been approved and opened.

If you signed in with the wrong login, follow the steps below to log out and then log back in with the correct account credentials.

App

  1. Navigate to Menu → Settings.

  2. Scroll to the bottom and tap Log out.

  3. Log back in using the correct credentials.

Website

  1. Click your profile icon (bottom left).

  2. Select Log out.

  3. Click Log in using the correct credentials.